Kitchen closed or no extract
Use this when service has stopped, airflow proving has failed or the gas interlock is blocking cooking.
Start this routeStart here
Choose the situation closest to yours
Customers should not need to understand fan terminology before asking for help. Pick the trading risk first, then upload photos if you have them.
Busy service at risk
Use this before weekend, evening service or a high-value booking when downtime is the biggest risk.
Start this routeStill trading, fault developing
Use this for noisy fans, vibration, intermittent trips, poor airflow or faults that could escalate.
Start this routePlanned quote or maintenance
Use this for replacement planning, routine checks, non-urgent faults or multi-site cover.
Start this routeContact and upload
Upload fan details for faster advice
Not sure what fan you have? Upload photos of the fan, motor plate, controller and site access. We can usually give better advice when we can see the existing fan and installation conditions.
What happens next
Clear triage before commitment
The upload route is designed to reduce uncertainty before attendance, especially when the kitchen is trading or close to busy service.
Photo-led check
CKFS reviews the fan label, motor plate, controller and access photos to identify likely parts, fan options and risk.
Response level matched to risk
Peak cover, emergency, priority or standard response is matched to whether the kitchen is closed, trading or heading into peak service.
Payment terms confirmed
Deposit, balance, pre-authorisation, discount or no-solution terms should be confirmed in writing before attendance.
Commercial protection
Clear terms for lower upfront risk and fair payment
The customer can start with a smaller deposit or agreed pre-authorisation, while CKFS keeps a clear payment trigger when the agreed operational result is achieved.
Agreed outcome
Payment is linked to an agreed working route, not vague effort or unclear diagnosis.
Evidence pack
Photos, job notes, test results and completion records support trust and reduce disputes.
Customer protection
No-solution and exclusion wording can be set out before attendance so both sides understand the risk.
FAQs
Contact and upload questions
Can I upload photos from a phone?
Yes. Use the upload field to attach fan, motor plate, controller and access photos from your phone.
What if I do not know the fan brand?
Choose unknown or leave it blank. A clear label or motor plate photo often gives enough information to start.
Do I need every field before submitting?
No. Name, phone and contact consent are required. Extra details help CKFS triage the lead faster.