Terms and conditions
CKFS terms and conditions overview
These terms are a practical website overview for commercial enquiries and should be reviewed by a UK commercial solicitor before being treated as final binding terms.
1. Enquiries and quotes
Submitting a form, sending photos, calling or messaging CKFS is an enquiry only. A booking or contract is formed only when CKFS confirms the quote, response level, attendance route and payment terms, and the customer accepts them.
2. Customer authority
The person accepting a quote should have authority to bind the business, landlord, site operator or facilities team responsible for payment. CKFS may ask for billing details before attendance.
3. Deposit, pre-authorisation and balance
CKFS may require a deposit, full payment, card pre-authorisation or written purchase order before allocating engineer time, stock checks or urgent response. The balance becomes payable under the accepted quote terms when the agreed operational result is achieved or the agreed supply/service has been completed.
4. Operational restoration
For urgent fan faults, the agreed result may be Operational Restoration: the fan route runs during agreed completion checks and the kitchen can resume ordinary commercial operation, subject to exclusions and unrelated defects. Replacement or alternative fan solutions should be suitable for the agreed duty and recorded on the job evidence.
5. Exclusions and site conditions
Access, scaffolding, roof safety, ductwork defects, gas interlock defects, electrical supply faults, third-party equipment, hidden damage, weather and landlord restrictions can affect completion, timing and price. Any known exclusion should be confirmed before or during attendance.
6. Uploads and photos
Customers should only upload images they are authorised to share. Photos are used for triage, quoting, job records, evidence and operational support. Sensitive personal information should not be included unless needed for the enquiry.
7. Disputes
If the customer disputes completion, they should raise the issue in writing quickly with the lead reference, site, photos and reason. CKFS should review the evidence pack, job notes and agreed criteria before any escalation.
8. Legal review
These terms are not a substitute for a signed commercial contract. They should be converted into solicitor-approved terms before use for live payment enforcement.
Linked terms
Commercial payment trigger
For a clearer explanation of deposit, balance and completion evidence, use the Commercial Service Agreement overview.